The following is a great op-ed article in the LA Times about "how not to say the wrong thing".
How Not to Say the Wrong Thing
It works in all kinds of crises -- medical, legal, even existential. It's the 'Ring Theory' of kvetching. The first rule is comfort in, dump out.
April 07, 2013|By Susan Silk and Barry Goldman
http://articles.latimes.com/2013/apr/07/opinion/la-oe-0407-silk-ring-theory-20130407
How Not to Say the Wrong Thing
It works in all kinds of crises -- medical, legal, even existential. It's the 'Ring Theory' of kvetching. The first rule is comfort in, dump out.
April 07, 2013|By Susan Silk and Barry Goldman
http://articles.latimes.com/2013/apr/07/opinion/la-oe-0407-silk-ring-theory-20130407
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